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Privacy Policy

Last Updated: March 2, 2025

1. Introduction

Proway CDL LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our students, prospective students, website visitors, and anyone who interacts with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [prowaycdl.school – Note: This is the website listed in the screenshot; replace with the actual, full URL if different], use our services, or otherwise interact with us. Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

We may collect several types of information from and about you, including:

  • 2.1 Personal Information: This is information that can be used to identify you as an individual. We may collect this information through various means, including:

    • Directly from you: When you fill out forms on our website (e.g., contact forms, application forms, registration forms), call us, email us, or otherwise communicate with us. This may include your:
      • Name
      • Address (including street address, city, state, and zip code)
      • Email address
      • Phone number
      • Date of birth
      • Driver’s license number and information (state of issuance, expiration date)
      • Social Security Number (SSN) – Collected only if necessary for enrollment and compliance with regulations, and handled with the highest level of security.
      • Educational background
      • Employment history (if relevant to CDL training)
      • Medical information (as required for CDL licensing, including DOT physical information)
      • Payment information (credit card details, bank account information – processed securely through a third-party payment processor; see Section 5)
    • Automatically: When you visit our website, we may automatically collect certain information about your device and browsing activity. This may include:
      • IP address
      • Browser type and version
      • Operating system
      • Referring website
      • Pages you visit on our site
      • Time and date of your visit
      • Other diagnostic data
    • From Third Parties: We may receive information about you from third parties, such as:
      • Background check providers (with your consent)
      • Government agencies (e.g., for verification of driver’s license status)
      • Marketing partners (if you have interacted with our advertisements on third-party platforms)

  • 2.2 Non-Personal Information: This is information that does not directly identify you. This may include aggregated data about website usage, demographic information that is not tied to a specific individual, and other anonymized data.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • 3.1 To Provide and Manage Our Services:

    • To process your application and enrollment in our CDL training program.
    • To schedule training sessions and manage your progress.
    • To provide you with the necessary training materials and resources.
    • To communicate with you about your training, scheduling, and account.
    • To process payments for tuition and fees.
    • To comply with all applicable federal and state regulations related to CDL training and licensing.
    • To conduct Backgroud checks.

  • 3.2 To Improve Our Services:

    • To analyze website usage and identify areas for improvement.
    • To personalize your experience on our website.
    • To develop new features and services.
    • To solicit feedback and conduct surveys.

  • 3.3 To Communicate with You:

    • To respond to your inquiries and requests.
    • To send you important information about our services, changes to our policies, and other administrative updates.
    • To send you marketing communications (if you have opted in to receive them; you can opt-out at any time).

  • 3.4 For Legal and Compliance Purposes:

    • To comply with applicable laws and regulations.
    • To respond to legal requests and prevent harm.
    • To enforce our terms and conditions.
    • To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • 4.1 Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as:

    • Payment processors
    • Background check providers
    • Email marketing platforms
    • Website hosting providers
    • Data analytics providers
    • IT support providers
    • Instructors and training staff
    • DOT compliance consultants

    These service providers are contractually obligated to protect your information and use it only for the purposes for which we have disclosed it to them.

  • 4.2 Regulatory and Government Agencies: We may disclose your information to regulatory and government agencies as required by law, such as:

    • The Federal Motor Carrier Safety Administration (FMCSA)
    • The Illinois Secretary of State
    • Law enforcement agencies (in response to a valid subpoena or other legal process)

  • 4.3 Business Transfers: If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other similar transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

  • 4.4 With Your Consent: We may share your information with third parties for other purposes if you have given us your explicit consent to do so.

  • 4.5 Aggregated or De-identified Data: We may share aggregated or de-identified data that cannot be used to identify you with third parties for any purpose.

5. Third-Party Payment Processors

We use third-party payment processors (e.g., Stripe, PayPal, Square – list the specific processors you use) to process payments made through our website. We do not store your full credit card details on our servers. The payment processor is responsible for the security of your payment information and is subject to its own privacy policy and terms of service. We encourage you to review the privacy policies of these payment processors.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption: We use SSL encryption to protect the transmission of sensitive information (such as payment information) over the internet.
  • Access controls: We restrict access to your personal information to authorized employees and service providers who need to know that information to perform their duties.
  • Data storage security: We store your information on secure servers and databases.
  • Regular security reviews: We regularly review our security practices and procedures to identify and address potential vulnerabilities.
  • Employee Training: We ensure that our employees understand and comply with data protection responsibilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

7. Your Rights and Choices

You have certain rights and choices regarding your personal information, including:

  • 7.1 Access and Correction: You have the right to access and correct the personal information we hold about you. You can do this by contacting us using the contact information provided below.

  • 7.2 Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., we may need to retain certain information to comply with legal obligations).

  • 7.3 Opt-Out of Marketing Communications: You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in any marketing email we send you or by contacting us directly.

  • 7.4 Do Not Track: Our website does not currently respond to “Do Not Track” signals from web browsers.

  • 7.5 California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). See Section 10 below for more information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18 (or the legal age to obtain a CDL in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may vary depending on the type of information and the applicable legal requirements. For example, we may be required to retain certain student records for a specific period of time under federal or state regulations.

10. California Privacy Rights (For California Residents)

If you are a California resident, you have the following rights under the CCPA/CPRA:

  • Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, the purposes for collecting the information, and the categories of third parties with whom we share the information.
  • Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
  • Right to Opt-Out of Sale/Sharing: We do not “sell” your personal information in the traditional sense. However, the CCPA/CPRA defines “sale” broadly, and some sharing of information for targeted advertising purposes may be considered a “sale” or “sharing”. We do not currently engage in such activities. If we did, you would have the right to opt-out.
  • Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information (such as your Social Security number, driver’s license number, and medical information) to only those uses that are necessary to perform the services you requested. We only use sensitive personal information for the necessary purposes of providing our CDL training services and complying with legal requirements.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within the timeframes required by law.

11. International Data Transfers

Proway CDL LLC is located in the United States. If you are accessing our website or using our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection laws of the United States may differ from those of your country. By using our services, you consent to the transfer of your information to the United States.

12. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [Insert a valid email address for privacy inquiries – don’t use a personal email; create a dedicated one like privacy@prowaycdl.school]
  • By phone: +1 847-305-9875 (as listed on the screenshot)
  • By mail: 540 Allendale Dr unit 209 -212, Wheeling, IL 60090, United States (as listed on the screenshot)